Our Returns Policy:
For product transactions directly between Personage SA and You.
When you buy from Personage SA, we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.
Below we have outlined our returns/exchange policy if you are dissatisfied with your product.
Items eligible for return/exchange can be returned or exchanged within 10 days from the date you received your order. Following the 10 day period, we can no longer offer you a return or exchange.
Brand and Product policy
All returned merchandise must be in new/original and resalable condition with all tags and original packaging attached. Items which are not in this condition cannot be refunded/exchanged. If returning footwear, please ensure the shoe-box/carton is packed with an outer protective layer preventing damage to the shoe-box itself. Damaged shoe-boxes will constitute a damaged product and will not be accepted for refund/exchange.
Documentation and Legibility
All items for return/exchange should be presented with a valid receipt showing the date of sale and delivery clearly. Items without the respective documentation will not be accepted for refund/exchange.
Items non-eligible for refund*:
Please see list of final sale items below.
Shipping and Product Transfer (International and Regional)
At present, return shipping fees are the responsibility of the customer. We will not provide return labels or refund shipping fees.
If you requested for a refund, the original shipping fee of your order will not be refunded.
Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by only using registered and traceable services when returning your package. We will not be responsible for items that are damaged or lost in the return delivery process.
Please ensure you provide us with a digital tracking number of the shipment. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you receive your item and it is incorrect, defective or items are missing, please contact us within 7 days from the date you received your order. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will then assess the status and efficiently resolve the problem through refund, return or dispatch of missing goods.
*Products non-eligible for return/exchange:
- Accessories (Hats, Belts, Watches, Wallets, Socks, Ties and Scarves, Jewelry,Eye-wear, Phone Cases, Pins, Key-chains)
- Grooming Products
- Underwear and Swimwear
- Electronic Devices (including Headphones)
- Print Items (Books, Magazines, Art and Stickers)
- Stationery and desk hardware
- Home-ware (Candles, Carpets, Towels, Toys and Umbrellas)
- Collectibles (Collectibles are marked as so on product listing page)
- Sale Items
- Custom Orders
- Special Orders
- Products which mention final sales on the products page itself. These can be limited edition or special products.
Refunds (if applicable)
Upon receipt, we will send you an email to notify you that we have received your returned item which will then be checked and inspected. We will then notify you via email of the approval or rejection of your refund. Upon approval, a refund will be processed, and a credit refund will automatically be applied to your original method of payment, within 3-5 working days.
Late or missing refunds (if applicable)
If you have any issues in the receipt of your refund please do not get in touch with us at email@example.com
Sometimes refunds can take some time processing so we would suggest that it may be a food idea to contact your bank and credit/debit card provider before you contact us.
Exchanges (if applicable)
Exchange can be applied when products are damaged or unsatisfactory. Typically, items can only be exchanged for a product within the same brand category, or for the same item.
Please contact us at firstname.lastname@example.org
Items sent to you as a gift can be exchanged for another item or a gift card according to the same above policies.
If there any any concerns in relation to return and exchange of products, please contact email@example.com with the subject:Return/Exchange Query